FREE SHIPPING in UAE on orders above Dhs 100!

Shipping / Delivery Policy

Thank you for visiting and shopping at i-Health. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Quick Send

Estimated delivery time:

Domestic- 3-5 business days

Shipment cost:

Domestic- Order above 100AED is free. Order below 100AED, we charge 15AED.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Damages

i-Health is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns

We do not accept returning items unless there is a defect in product or wrong product is sent.
If you receive a faulty or wrong product, please return it within 7 days of receiving your parcel and we’ll refund your money. Make sure to mark your parcel as “returned goods” to avoid being charged additional duties.
Don’t forget to ask for a tracking ID/proof of shipping to track your parcel and to have proof that you’ve sent it.
Item should be original condition including packages.
Your item needs to have the receipt or proof of purchase.
Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Refunds

 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or original method of payment only.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@i-health.ae

Cancellation Policy

You can cancel your order within 24 hours if the item haven’t been shipped; refunds will be made back to the original payment solution. Please allow for up to 28 days for the refund transfer to be completed. Please contact info@i-health.ae to cancel the order.
If shipping is already made, we do not accept any cancellation.

 

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