This notice applies to the I-HEALTH UAE mobile application, operated by I-HEALTH HEALTH & BEAUTY — SOLE PROPRIETORSHIP L.L.C. It supplements the website privacy policy displayed on this page. References to website-only activities in the preceding website policy do not limit the scope of this separate mobile application notice.
1. Information processed by the app
Account and contact information: your account identifier, name, email address, telephone number, delivery addresses, and profile information provided through supported sign-in services.
Shopping and transactions: products viewed, searches and product queries, favourites, basket contents, orders, purchased items, quantities, prices, discounts, payment method and status, delivery details, and customer service requests.
Nura conversations and preferences: messages, conversation history, product interests, language preferences, age and gender information, and information about another person for whom you request product guidance. Depending on the conversation, Nura asks about concerns, allergies, medicines, pregnancy or breastfeeding and other health-related context relevant to suitable product guidance. These answers can constitute health information or sensitive personal information. Conversation context and responses are stored with the account to support continuity.
Uploaded content: images and other information submitted through supported features, including product, category and storefront images uploaded by authorised administrators.
Technical and usage information: app and SDK interactions, device and app identifiers or security signals, device and operating system information, IP addresses, operational events, response timings and diagnostic information used to operate, protect and improve the service.
The information processed depends on the features you use and the information you provide.
2. How information is used
We use information to create and secure accounts; fulfil, deliver and manage orders; process and reconcile payments; communicate about accounts, orders and support; show relevant shopping content; remember preferences and provide personalised product guidance through Nura; operate administration features; diagnose failures, measure performance and prevent misuse or fraud; and review sales and service activity.
Information needed for an order or other requested service may be necessary to provide that service. You can choose not to use Nura or not to submit optional information. Choosing not to supply information needed for a particular feature may limit that feature.
3. Nura and third-party AI processing
Nura uses Google Gemini through Firebase AI Logic. Relevant conversation messages and context are transmitted to Google to generate responses and product guidance. Messages you submit may contain personal, health or sensitive information, so provide only information relevant to your request.
Conversation history and related account context are also stored through Firebase for continuity and support. Google processes AI requests under the terms and privacy information applicable to the Gemini and Firebase services used, linked below.
4. Payments
Payment details entered in Stripe's in-app payment interface are transmitted to and processed by Stripe and relevant payment participants. Depending on the payment method, these participants may include a card issuer or wallet provider. Payment information may include card and billing details, transaction information and fraud-prevention signals.
I-HEALTH keeps the transaction references, payment method and status information needed to manage orders, refunds, reconciliation and sales reporting. The app's payment flow sends card entry information directly through Stripe's payment components rather than through I-HEALTH's order database.
5. Who receives information
We use Google/Firebase for authentication, data and file storage, security, cloud operations and AI-related services, and Stripe for payments, fraud prevention and associated analytics. Authorised operations and customer support staff may access information needed for their responsibilities.
Relevant order and contact details may be provided to delivery or fulfilment partners. Order documents may contain the customer's contact details, address, purchased items and current order status and may be printed or shared by authorised staff for fulfilment or support.
Service-provider access is limited to the services they provide and is subject to applicable privacy and data-protection commitments. Information may also be disclosed where required by law or necessary to protect users, legal rights or service security.
We do not sell app personal information to advertisers. The app does not use the disclosed information for cross-company targeted advertising or advertising measurement.
Provider privacy information:
Google: https://policies.google.com/privacy
Firebase: https://firebase.google.com/support/privacy
Stripe: https://stripe.com/privacy
6. Storage, international processing and protection
Cloud and payment providers may process information outside the UAE or the country in which you use the app. We use account authentication, access controls, security checks and protected network connections to help restrict unauthorised access.
7. Retention and deletion
We retain information for the purposes described above, including operating the account, maintaining requested conversation history, fulfilling orders, resolving support matters, preventing fraud and meeting applicable record-keeping obligations. Retention depends on the type of information and the purpose for which it remains necessary.
You can request account deletion using "Permanently delete account" in the app's Profile area. You may also contact us about access, correction, deletion or withdrawal of consent for optional processing. We may need to verify your identity before acting on a request.
Account deletion does not necessarily remove limited transaction or other records that must be retained for legal, accounting, dispute-resolution or security purposes. Where such retention is necessary, information remains restricted to those purposes.
8. Information about children and other people
If you provide information about a child or another person when using Nura, provide only information relevant to the request and ensure you are their parent or guardian or otherwise authorised to provide it. Contact us if you believe information has been provided without appropriate authority.
9. Contact and changes
For app privacy questions or data requests, contact info@i-health.ae. Identify the request as an "I-HEALTH UAE app privacy request" and provide enough information to locate the relevant account, without sending your password or payment card details.
We may update this mobile application notice as our services or practices change. The current notice will be published on this page with its publication or revision date.
